Refund policy
We want you to love your Napenest. If it isn't right for you, you can return it within 14 days of delivery for a refund.
How to start a return
Email napenest@gmail.com with your order number. We'll reply with return instructions and the return address. Please don't send anything back before you hear from us, because returns sent without instructions can't be processed.
Condition
Send it back in its original packaging with the charger and instructions.
Damaged or wrong item
Email us within 14 days of delivery with your order number and a photo, and we'll make it right.
Refunds
Once we receive and check your return, we'll refund your original payment method. Your bank may take 5–10 business days to show it.